FAQ – Nine Seventeen

Garment questions

What materials do you use?

At Nine Seventeen, we focus on quality cotton clothing designed for comfort, durability, and everyday wear. Product-specific fabric information can be found on each product page.

How should I care for my garments?

To keep your clothing looking its best, we recommend washing inside out at 30°C, avoiding tumble drying where possible, and ironing on a low heat if required. Do not dry clean.

Will my garment shrink after washing?

Cotton garments can experience minimal natural shrinkage if washed incorrectly. Following the care instructions provided will help maintain the fit and quality of your clothing.

How do I choose the right size?

Please refer to the size guide available on each product page. If you're between sizes or would like further guidance, contact us at enquiries@nineseventeenclothing.co.uk, and we'll be happy to help.

Please note: Our garments are designed with a relaxed, generous fit, intended to drape naturally rather than fit closely to the body. If you prefer a more fitted look, we recommend sizing down.

Payments & Security

What payment methods do you accept?

We accept major debit and credit cards, along with any additional payment options displayed during checkout.

Is my payment information secure?

Yes. All payments are processed through secure payment providers using industry-standard encryption to protect your information.

Do you offer gift cards?

Yes, we offer gift cards that make the perfect gift for friends, family, and loved ones. Gift cards can be used towards any purchase on our website and allow the recipient to choose their favourite Nine Seventeen products.

Please visit our Gift Cards page for available amounts and purchasing options.

How do I redeem a gift card?

Gift cards can be redeemed during checkout by entering the gift card code in the designated field. The gift card balance will be applied to your order total automatically.

Returns & Exchanges

What is your return policy?

If you're not completely satisfied with your purchase, you may return eligible items within the specified return period, provided they are unworn, unwashed, and in their original condition with tags attached.

How do I start a return or exchange?

Please email enquiries@nineseventeenclothing.co.uk with your order number and details of the item you'd like to return or exchange. We'll provide instructions on the next steps.

When will I receive my refund?

Refunds are processed once returned items have been received and inspected. Please allow several working days for the refund to appear in your account, depending on your payment provider.

About Nine Seventeen

What is Nine Seventeen?

Nine Seventeen is a contemporary cotton clothing brand focused on delivering high-quality, comfortable essentials with timeless style and everyday versatility.

How can I contact Nine Seventeen?

For any questions about products, orders, or general enquiries, please contact us at:

Email: enquiries@nineseventeenclothing.co.uk

Do you offer collaborations or wholesale opportunities?

We're always interested in exploring suitable partnerships. Please contact enquiries@nineseventeen.co.uk with details about your proposal.

How can I stay updated on new releases?

Subscribe to our newsletter and follow our social media channels to be the first to hear about new collections, product launches, and exclusive offers.

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